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Continuous Improvement & Automation Specialist (Remote) at LegalMatch.com. This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.. Key Responsibilities: . Be the first line of Salesforce support for Voice teams at night . Take ownership of CI projects, from scoping to rollout . Design and develop automation workflows using AI or scripting tools to boost efficiency . Work closely with analysts and leads to diagnose and solve performance blockers . Align initiatives with Voice TLs, QA, and Sales Ops goals . Track, document, and report the impact of changes . Train team members and monitor adoption of improvements . Continuously test new automation tools and report findings . Bachelor’s degree in a relevant field (e.g., business, IT, engineering) . Minimum 3 years of experience in process improvement or automation . Working knowledge of Salesforce, with troubleshooting experience . Strong leadership, ownership, and analytical thinking . Comfortable working during night shifts with partial morning overlap . Experience with tools like Python, n8n, or other automation platforms is a plus . Knowledge of Lean Six Sigma is a bonus . We’re looking for someone who is: . Proactive and outcome-oriented  . A problem-solver . Has the ability to work effectively under pressure and resolve issues efficiently . Passionate about continuous improvement . Skilled in collaboration and communication, working effectively with diverse teams and stakeholders . At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today! . Company Location: Philippines.