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Spanish Speaking Customer Experience Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting skilled individuals with exceptional career opportunities throughout Greece. We are on the lookout for a Spanish Speaking Customer Experience Representative to join our enthusiastic team. In this role, you will be instrumental in delivering an outstanding experience to our Spanish-speaking customers, ensuring that every interaction reflects our commitment to excellence.. Responsibilities. . Serve as the main point of contact for Spanish-speaking customers, assisting them via phone, email, and chat.. . Respond to customer inquiries, resolve issues efficiently, and provide comprehensive product information.. . Maintain accurate records of customer interactions and issues in our CRM system.. . Work closely with various teams to enhance customer service processes based on customer feedback.. . Stay informed about our product offerings and policies to deliver precise and helpful information.. . Engage in team meetings and share insights for continual improvement of the customer experience.. . Support the training of new team members by sharing your expertise and customer service knowledge.. . . Fluency in Spanish and English, with excellent oral and written communication skills.. . Prior experience in customer service or related fields is advantageous.. . Strong problem-solving abilities and a dedicated customer-oriented mindset.. . Capable of engaging with a diverse clientele while maintaining professionalism.. . Proficiency in CRM software and customer support applications.. . Excellent organizational skills and keen attention to detail.. . Collaborative spirit with a positive attitude and a strong desire to provide top-notch customer service.. . Company Location: Spain.