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Level 2 Technical Support Specialist at VirtueStaff. We are seeking a proactive and skilled Level 2 Tech Support professional to join our team. The candidate will be responsible for handling second-level support for a variety of technical issues, providing effective solutions, and ensuring a positive user experience. This role requires expertise in network administration, server management, and advanced troubleshooting, along with a strong understanding of various software and hardware technologies.. Responsibilities. . Serve as the first point of contact for customer support, answering phones and handling help desk tickets.. . Provide Level 1/2 technical support including:. . . Workstation setup, configuration, and troubleshooting.. . Office 365 account setup, troubleshooting, and administration.. . Printer, peripheral, and basic networking issue resolution.. . Software installation and troubleshooting.. . . Perform new user onboarding, including workstation builds and application setup.. . Work within ticketing systems (e.g., Autotask, ServiceNow, Remedy, etc.) to manage service requests and incidents.. . Support security tools and solutions (e.g., SentinelOne, EDR platforms).. . Provide basic troubleshooting on servers, firewalls, and virtualization platforms (VMware, Hyper-V) as needed.. . Document solutions, escalate issues as required, and contribute to knowledge base improvements.. . Collaborate with other technicians to ensure consistent coverage and high-quality customer service.. . . Experience in a Managed Services Provider (MSP) environment required.. . Technical Skills:. . . Strong knowledge of Office 365 administration and support.. . Proficiency with Windows workstations (builds, OS installation, troubleshooting, application setup).. . Experience with ticketing systems (Autotask preferred, but others accepted).. . Familiarity with EDR/security tools (e.g., SentinelOne).. . Basic exposure to firewalls, servers, and virtualization (VMware/Hyper-V a plus).. . . Excellent English communication skills with a clear, easy-to-understand accent.. . Prior customer-facing technical support experience.. . Ability to work independently while following established processes.. . Preferred Qualifications:. . Broader IT knowledge beyond one specialization.. . Familiarity with MSP tools and workflows.. . Experience supporting onboarding processes for new users and devices.. . Additional technical exposure to advanced IT concepts (servers, networking, cloud environments).. . Company Location: Philippines.