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Client Success Coordinator (WFH) at Staff4Me. The C. lient Success Coordinator. plays a critical role in ensuring an exceptional client experience by managing the onboarding process, overseeing quality assurance, and ensuring the successful fulfillment of all services. This role requires strong communication, problem-solving, and organizational skills to build client relationships, drive retention, and maintain high service standards. Success in the CSC role Means Achieving The Outcome.. Key Responsibilities: . ● . Client Onboarding & Integration (First 30-60 Days): . ○ Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables. . ○ Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines. . ○ Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services. . ● . Strategic Direction and Analysis . ○ Understand the Client’s business, their needs, and other unique factors to ensure the service plan, marketing strategy, etc is tailored to their needs, not a cookie cutter approach . ○ CSM is NOT responsible for actively managing the ads, launching campaigns, etc. That is the Media Buyer’s responsibility . ○ HOWEVER, the CSM should have a deep enough background on Paid Advertising to be able to have meaningful conversations with clients regarding strategic direction, allocation of resources (Google vs Meta vs other platforms depending on situation) . ○ CSM should be able to interpret common KPIs and accurately and clearly relay that information and frequent updates/reports to clients, and should also have the knowledge to answer standard questions regarding campaigns and performance during Client Calls. ● . Quality Assurance & Service Fulfillment: . ○ Ensure all deliverables meet the agency’s quality standards before being sent to the client. . ○ Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality. . ○ Work closely with internal teams to streamline workflows and improve service efficiency. Client Relationship Management & Communication: . ○ Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction. . ○ Act as the client’s advocate within the agency, addressing concerns and troubleshooting challenges to enhance the client experience. . ● Retention & Growth: . ○ Proactively identify opportunities for account growth, renewals, and additional services that align with client needs. . ○ Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.. Day To Day: . ● Establish a cadence for check ins with all Paid Ads Clients (Minimum once a week) . ● Building out Ads and Loading it into Meta for Strategist to take . Keeping department organized with updates / outstanding tasks . ● Onboarding All Paid Ads Clients & assigning applicable parties to their dedicated tasks . ● Holding the team and client accountable in an 80/20 capacity . ○ 80%: Holding the fulfillment team accountable with due date, timelines and performance . ○ 20%: Holding the client accountable in providing the information we need to successfully run their services . ● Project Management for all existing and new Performance Related Services . ● Troubleshooting Client Issues / Concerns. ●Foundation of advertising knowledge and terminology. ● Foundation of understanding paid advertising metrics . ● Proven experience in client success, account management, or a related marketing role. . ● Strong organizational skills with the ability to manage multiple clients and projects.. ● Detail-oriented with a strong focus on quality assurance and performance . ● Excellent communication and relationship-building skills.. ● Problem-solving mindset with a proactive approach to client needs. . ● Familiarity with social media, content marketing, and digital marketing strategies is a plus.. Schedule:. Monday to Friday from 8 am to 6 pm EST.. Job type: . Fulltime. Work set-up:. WFH . Company Location: Philippines.