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VHIE Engagement Coordinator (Lead) at Kentro. Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                . Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the . Core of More. . By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an experienced . Veterans Health Information Exchange (VHIE) Engagement Coordinator. who will be the functional Lead for the Eastern United States. The position requires exemplary skills in communications, oral and visual presentation and training experience, people skills for interfacing with health care administrators and clinical staff of VA and non-VA providers, highly confident customer service, networking and collaboration experience and troubleshooting capabilities, ability to lead and mentor staff and manage and deliver on expectations of client and ITC leadership. . Veterans Health Information Exchange (VHIE) products are used by health care providers to seamlessly, and securely, access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE’s secure exchange system eliminates the need to send paper medical records by mail, or to carry your paper records to appointments with federal health care providers and/or participating external providers. . VHIE Engagement Coordinators support adoption of VHIE products at 18 Veterans Integrated Service Networks (VISNs) and 160+ VAMCs and associated Community Based Outpatient Clinics (CBOCs) nationwide by providing education, training and support for the VHIE approved HIE technologies used by the Department of Veterans Affairs (VA) for sharing patient health data, including but not limited to, the VA/DoD Joint Health Information Exchange, VA Direct Messaging, Joint Longitudinal Viewer (JLV), the Federal Electronic Health Record and the VHIE Portal. . Responsibilities:. . Manage the development of standardized training material to deliver education on the benefits of VHIE in support of VHIE- related products for all HIE applications. . Oversee the engagement of medical center leadership and training of VA healthcare providers (e.g., physicians, nurses, social workers, and other caregivers) and support staff; execute these activities as needed. . Serve as a VHIE point of contact at the VA Medical Centers (VAMC) interfacing with VA staff and clinicians. . Interface with community care providers interested in implementing Veteran health information exchange technologies in their community. . Manage the development of tactical training plans inclusive of community needs assessment, adoption goals, Objectives and Key Results (OKRs), milestones, training and communication plans. . Ensure the stakeholder POC List inclusive of VAMC and Non-VA community Partner Organizations and standardized across the team. . Provide guidance to VAMC Leadership/staff and affiliated CBOC and long-term care facilities on the policy and processes for health information exchange with community partner organizations, including the identification of locally available community partner exchange candidate organizations.. . Develop action plans for ongoing data analysis and validation, or adjustments where needed. . Collect and report identified VHIE-related product issues on behalf of contractor or VAMC staff concerns; work with the Engagement Analyst on prioritization and escalation where needed . . Collect and report identified data quality concerns to VHIE Program business teams for remediation; work with Engagement Data Quality and Exchange Solutions Management (ESM) Clinical Data Quality team to evaluate and facilitate remediation. . Ensure program developed deliverables are maintained and delivered with completeness and accuracy, per the deliverable calendar and quality standards . . Responsible for the development and delivery of monthly, quarterly, and annual status reporting to VHIE Project Manager and VHIE client Leadership per the deliverable calendar. . Oversee and mentor the team on client account management activities (e.g., organize training sessions, facilitate meetings, document detailed meeting minutes in a timely manner, participate in conference calls, monitor action items through resolution, SOP development, etc.,). . Oversee new implementations, production validation and ongoing sustainment for all VHIE Products; interface with ESM UAT team for validation plan documentation and evidence captures. . Work collaboratively with other VHIE program sections such as Partner Management, VA Direct, Analytics, Communications and Solutions Management. . Stay abreast of industry-related efforts and communicate effect on Stakeholders . . Ability to travel to conduct site visits and execute training programs; develop training and execution plans. . Be responsible for the work performed in your team; by mentoring, training, and performing general management activities such as: timesheet approvals, periodic 1:1s, quarterly and annual reviews, issue escalation, etc. . . Manage the development of all contract work products with completeness and accuracy, per the deliverable calendar and quality standards . . Accountable for the development of Stakeholder facing communication products, collaboration with VHIE Strategic Communications. . Interface with VHIE Program Sections to collaborate and achieve VHIE Program and Engagement objectives. . Interface with the Engagement Coordinator (ITC) Project Manager and VHIE Engagement Program Manager. . Location: . This position can be performed remotely within the United States and will support Eastern Time working hours.. . Bachelor’s degree required or minimum of 5 years’ experience in health information exchange or in a clinical environment. . Demonstrated education experience which includes material development and training to diverse audiences from all levels of an organization. . Prior supervisory or management experience. . Proven track record in customer and client relationship development and management . . Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint) . . Excellent verbal and written communication skills . . Strong attention to detail and workplace organization. . Must be a self-starter; able to work effectively with limited oversight. . Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence. . Preferred skills:. . Experience working directly with Department of Veterans Affairs stakeholders or VA healthcare providers . . Experience with health information exchange technologies or networks, VA Medical Centers, CBOCs. . Clearance. :. Must be willing and able to obtain a Public Trust Clearance.. Company Location: United States.