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Implementation & Operations Manager at Open. Open.cx is an all-in-one AI-powered customer support platform for high-volume, complex enterprise support. We help global SaaS companies, fintech leaders, and large marketplaces replace outdated multi-tool setups with one AI-first workspace that can handle complex L2/L3 cases across web, phone, and email—faster, cheaper, and with human-like empathy.. Our customers cut costs by up to 12x, boost CSAT, and finally achieve automation rates that legacy vendors only promise. Backed by Y Combinator, Pioneer Fund, and industry leaders from Klarna and Mollie, we’re building the future of enterprise support with a small, high-output team that ships and executes fast.. The Role. We’re looking for an . Implementation & Operations Manager. —someone who will own the onboarding experience for new enterprise customers and keep our operational engine running smoothly.. This role is part . solution architect. , part . project manager. , and part . operations fixer. . You’ll translate complex customer needs into a working Open.cx setup, guide them through the go-live process, and ensure they’re getting value fast. On the operations side, you’ll spot inefficiencies, improve processes, and make sure the systems that keep Open.cx running are always a step ahead of growth.. At a startup like ours, this isn’t a “handoff” role. You’ll be hands-on with customers, integrations, workflows, and internal systems—and you’ll have the freedom to redesign processes if they don’t make sense.. What You’ll Do. . . Own customer onboarding:. Guide enterprise clients from contract signature to go-live, ensuring fast and smooth deployments. . . . Solution design:. Map customer requirements into Open.cx configurations, integrations, and workflows. . . . Project management:. Keep onboarding timelines on track, coordinate across internal teams, and communicate progress to customers. . . . Integration setup:. Work with customer IT teams to implement APIs, SSO, telephony, and other technical requirements. . . . Process improvement:. Identify gaps in our onboarding or operational workflows and fix them. . . . Internal operations:. Manage key internal systems, reporting, and workflows to keep the company running efficiently. . . . Cross-team collaboration:. Work with sales to set realistic expectations, with product to flag feature gaps, and with support to ensure smooth handovers. . . . Customer advocacy:. Capture feedback during onboarding and feed it back into product and GTM teams. . . What We’re Looking For. . . Experience:. 3–6+ years in customer onboarding, professional services, solutions engineering, or operations at a B2B SaaS company. . . . Technical comfort:. Able to work with APIs, webhooks, and integrations (you don’t need to code, but you need to understand what’s possible and how to configure it). . . . Project management skills:. Organized, detail-oriented, and able to manage multiple enterprise implementations in parallel. . . . Process mindset:. You look for better, faster, smarter ways to do things—and then make them happen. . . . Customer-first approach:. You can balance what the customer wants with what will actually succeed. . . . Adaptability:. Comfortable with shifting priorities, changing requirements, and startup ambiguity. . . Why Join Us. . . Direct impact:. The quality of your onboarding will determine how fast we expand within accounts. . . . Massive scope:. This role touches customers, product, engineering, and GTM—few roles give you this level of visibility. . . . YC-backed & well-funded:. paying enterprise customers, and a category-defining product. . . . High-growth path:. As we scale, you could grow into Head of Customer Success, Professional Services Lead, or Operations Director. . . This role is for someone who loves making things work—fast, well, and at scale.. . If you’re the type who can walk into a messy situation, fix it, and leave it running better than before, you’ll feel right at home at Open.cx.. Company Location: Netherlands.