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Operations Associate at Sur. As Operations Associate you will support and improve day-to-day operational processes, manage relationships with key stakeholders, and help drive quality and efficiency across teams. This role is ideal for someone who enjoys problem-solving, communicating clearly, and taking ownership of complex workflows.. Responsibilities. Operational Management. Maintain accurate records and manage day-to-day operational tasks.. Investigate and resolve issues, escalations, and payment or process exceptions.. Communicate with stakeholders via phone, email, and chat to solve problems.. Track team metrics and support daily workflow coverage.. Create and update documentation, SOPs, and training materials.. Help onboard and train new team members.. Collaborate with other teams to improve processes and efficiency.. Fluent English (written and spoken).. Strong written and verbal communication skills.. Experience in operations, support, or coordinating cross-functional workflows.. Comfortable handling complex or sensitive conversations.. Excellent attention to detail, organization, and problem-solving skills.. Ability to work independently, prioritize tasks, and take ownership of outcomes.. Company Location: Ecuador.