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Virtual Health Coach - Call Center at Prestige Staffing. You are a caring, compassionate individual who enjoys helping others and providing a positive care experience in a telemedicine platform. You understand the frustrations of a patient living with a challenging and variable chronic illness.. This is an opportunity to get into a fast growing digital health startup to help build a model health coaching program working with nationally known experts in pain psychology. You will be mentored by a pain psychologist and have the opportunity to learn and expand on your skills in coaching around digital therapeutics, acceptance and commitment therapy, and the latest in pain management.. This is a work-from-home position. You may reside anywhere in the United States as long as you have the ability to work normal CT, PT or ET business hours.. Role is for 10-30 hours a week initially as an independent contractor with the opportunity to expand to full time as performance and patient volume allows.. Specific Duties:. . Support patient self-management of disease, health and lifestyle behavior change and engagement with digital therapies in a patient-centered way.. . Assist patients with downloading and using the digital therapies we offer. . Measure patient health data and care outcomes, interpret reports and analyze data trends for patients.. . Coordinate and conduct video, phone, synchronous and asynchronous interactions, and messaging with patients.. . Develop relationships with patients and competently use assessment skills to identify physical, psychosocial, financial, and environmental health-care needs of the patient.. . Utilize available electronic tools, such as the EMR, to efficiently document assessments, clinical findings, plans of treatment and progress toward goals.. . Work under the supervision of clinical providers and maintain scope of care within parameters for health coaching role. . Maintain patient confidentiality.. . Communication and Coaching Skills:. . Empathic and clear communication skills in conveying health information and tech support. . Motivational interviewing skills. . Evidence-based health behavior change coaching skills.. . Provide realistic and patient-centered SMART goals.. . Considerate, comprehensive and compassionate care with respect and sensitivity for cultural differences.. . Excellent written and verbal communication skills with the ability to prepare and present materials if necessary, and to execute and maintain written reports and records.. . Exhibits exceptional interpersonal skills and proper judgment when dealing with key partners, staff and patients.. . Background: Able to pass detailed background checks according to company policy.. Technological Skills:. . Knowledge of HIPAA compliance.. . Expert with mobile applications, virtual visit technology, electronic medical record and Google Workspace.. . Experience with training patients to smartphone apps and connected technology.. . Technical Requirements: Broadband internet connection capable of supporting video telemedicine.. Experience:. Health Coaching: 2 years (Preferred). Work Location: Remote. Company Location: United States.