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Customer Care & Dispute Resolution Specialist at Remote VA. Join our growing team at Remote VA as a . Customer Service & Dispute Resolution Specialist. . In this pivotal role, you will be responsible for addressing customer inquiries, resolving disputes, and ensuring a positive experience for all clients. Your expertise in customer service and problem-solving will help us maintain strong relationships with our customers.. Key Responsibilities:. . Handle incoming customer emails and a high volume of phone calls in a courteous, professional manner. . . Respond promptly and effectively to customer inquiries, complaints, and claims. . . Assist in reviewing and preparing responses for credit card chargebacks and regulatory complaints. . . Collaborate with internal departments to resolve issues efficiently. . . Maintain accurate documentation of all interactions and case resolutions. . . Utilize excellent dispute resolution skills to de-escalate and solve customer concerns. . . Remain on . Zoom. (video and voice) throughout the entire shift for team collaboration and supervision. . . Multitask and manage time effectively in a fast-paced work environment... . Requirements:. . Excellent spoken and written English with a . very neutral accent. . . . Strong dispute resolution and conflict management skills. . . Professional and courteous phone manner. . . Good typing speed and accuracy. . . Proficiency in using email platforms, CRM tools, and other computer applications. . . Excellent customer service, communication, and interpersonal skills. . . Strong attention to detail and organizational abilities. . . Must be comfortable being on camera and mic via Zoom throughout shift hours.. . Company Location: Philippines.