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Spanish Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the telecommunications industry. This opportunity is perfect for individuals passionate about technology and providing excellent customer service. In this role, you will assist customers in Spanish with their telecommunications inquiries, helping them access and understand the services offered.. Key Responsibilities. . Handle customer inquiries related to telecommunications services, plans, and technical support via phone, email, and chat in Spanish.. . Provide assistance with service activation, billing issues, and troubleshooting technical problems.. . Help customers manage their accounts, including upgrades, changes to plans, and service cancellations.. . Document all interactions accurately in the customer relationship management (CRM) system.. . Resolve customer complaints and escalate issues as necessary to ensure complete satisfaction.. . Maintain updated knowledge of telecommunications products and promotions available to customers.. . . Fluency in Spanish (both written and spoken) is required; English proficiency is a plus.. . Prior experience in customer service, particularly in the telecommunications industry, is preferred.. . Excellent communication skills with an emphasis on empathy and clarity.. . Strong problem-solving abilities and a proactive approach to customer assistance.. . Ability to work in a fast-paced environment and manage multiple customer inquiries.. . Proficiency in using CRM systems and general computer applications.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.