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Team Lead at Boldr. A LITTLE BIT ABOUT Boldr. . Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.. . We are a global team, united by our desire to connect diverse people with common values for boldr impact. . . We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.. . LET’S START WITH OUR VALUES. . Meaningful connections start with AUTHENTICITY. . We do our best work by being CURIOUS. . We grow by remaining DYNAMIC. . Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE . . At the heart of great partnerships, we’ll always find EMPATHY. . WHAT IS YOUR ROLE. As a Shift Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large amount of often sensitive or confidential information. The role will require keen attention to detail while maintaining productivity at defined proficiency levels. . WHY DO WE WANT YOU. We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.. WHAT WILL YOU DO. . Team Leadership: Supervise and lead a team of team members during the assigned shift. Provide guidance, coaching, and support to ensure team members meet their goals and objectives.. . Quality Assurance: Ensure support and acknowledgment of quality standards aligned with our client and customer experience. Implement quality control procedures and address any quality issues promptly.. . Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets.. . Training and Development: Train new associates and provide ongoing training to existing team members to enhance their skills and knowledge. Foster a culture of continuous improvements through weekly 1:1s and impromptu coaching sessions.. . Communication: Maintain open and effective communication channels with team members, other shift leads, and management. Report any issues, escalations, or opportunities for improvement.. . Problem Solving: Address operational challenges and resolve issues that may arise during the shift. Collaborate with other departments to find solutions to complex problems.. . Helpdesk Management: Ensure the helpdesk is managed by checking agent availability and SLA tickets. . . Ensuring you are available as the POC in the management queue to do escalations. . . WHAT WE’LL LIKE ABOUT YOU.  YOU ARE…. Curious and authentic, just like us! #beboldr . . An analytical and critical thinker, with an eye for even the most minute of details. . Passionate about client satisfaction. . YOU HAVE…. . Bachelor's/College Degree in any field you’re passionate about!. . 1 year of leadership experience.. . Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.. . Excellent verbal and written communication skills.. . An ability to understand and communicate complex ideas to clients.. . Aptitude to quickly learn and navigate new technology, systems, and applications.. . Ability to accept feedback gracefully and with an open mind.. . Customer orientation and ability to adapt/respond to customers with diverse backgrounds.. . Company Location: Philippines.