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Account Manager (15465121345) Remote, LatAm at HireHawk. Account Manager. Location:. Remote. . Company:. HireHawk. About HireHawk. At HireHawk, we believe in empowering global talent and building the future of work. We partner with growing U.S. companies — from law firms to e-commerce brands — to place high-performing remote professionals who drive real operational impact.. We are scaling quickly, and we’re looking for an Account Manager who thrives in fast-paced environments, builds strong client relationships, and ensures every placement turns into a long-term success story.. Your Role at HireHawk. As an . Account Manager. , you will serve as the strategic bridge between our clients and our global talent. Your mission is simple but powerful: ensure client satisfaction, contractor performance, and long-term retention.. You will manage active accounts, oversee contractor performance, lead client communications, identify growth opportunities, and proactively resolve challenges before they escalate. Your ability to balance relationship management with operational execution will directly impact client retention and revenue growth.. Key Responsibilities. 1. Client Relationship Management. Serve as the primary point of contact for assigned client accounts. . Lead regular check-ins (weekly, biweekly, or monthly) to ensure satisfaction and alignment. . Proactively identify risks, challenges, or performance gaps. . Maintain strong, trust-based relationships with key stakeholders. . Ensure clients clearly understand our processes, policies, and service scope. . 2. Contractor Performance Oversight. Monitor contractor performance and engagement. . Coordinate performance reviews and feedback loops. . Address concerns related to attendance, productivity, or communication. . Partner with Recruiting Ops when performance improvement or replacements are needed. . Support retention efforts to reduce churn and maintain account stability. . 3. Operational Coordination. Ensure smooth onboarding experiences for new placements. . Track contract terms, renewals, and scope adjustments. . Coordinate with Payroll & HR to resolve administrative matters efficiently. . Maintain accurate documentation in CRM and internal systems. . Ensure compliance with company policies and client agreements. . 4. Revenue Growth & Expansion. Identify upsell and cross-sell opportunities within existing accounts. . Support clients in workforce planning and scaling decisions. . Partner with Sales to transition new accounts seamlessly into ongoing management. . Contribute to revenue retention and account expansion goals. . 5. Reporting & Strategic Insight. Prepare account health reports and performance summaries. . Track KPIs including retention, satisfaction, contractor tenure, and revenue per account. . Provide leadership with visibility into trends, risks, and growth opportunities. . Contribute insights to improve service delivery and internal processes.. Company Location: Colombia.