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Clinical Case Manager at VetCT. We are looking for a dedicated part time Clinical Case Manager to join our fun and friendly US operations team. This role will require someone who is available to work 25 hours per week, in a pattern including Friday (7.5 hrs), Saturday (5hrs) and Sunday (5 hrs), with flexibility for one other weekday.. This exciting and fast-moving role is vital in ensuring the efficient handling of veterinary cases and delivering on our company mission to make the veterinary world a better place.. Our brilliant operations team enjoy a varied day that includes: managing incoming requests via chat, phone and email, monitoring caseloads, and facilitating seamless communication between clients and our top team of prestigious veterinary radiologists and specialists around the world.. Key Responsibilities. . Live case management - handling incoming veterinary cases - including those of clinical urgency and delivering strong client support on a day-to-day basis . . Monitoring caseloads and communication systems. . Supporting our veterinary specialists via communication and collaboration. . Trouble-shooting image transfer and software platform usage (full training will be provided). . Skills / Experience Required. . Knowledge and/or experience of working within the veterinary industry. . Experience in using computer systems, databases, word-processing and ideally file upload systems. . Very strong communication and relationship building skills. . Ability to problem solve and use own initiative. . Reliable and organized with excellent time management skills. . Ability to work calmly, efficiently and accurately under pressure. . Adaptable and able to take on multiple tasks. . Positive and flexible attitude - welcoming change and progress. . A great team player who is flexible and self-motivated. . Company Location: United States.