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Spanish Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Media & Entertainment industry. If you have a passion for media, entertainment, and delivering exceptional service, we want to hear from you! In this role, you will assist customers in navigating their inquiries, providing support related to content, subscriptions, and services, all while communicating effectively in Spanish.. Key Responsibilities. . Handle customer inquiries regarding media content, subscription services, and technical support via phone, email, and live chat in Spanish.. . Provide assistance with account management, billing questions, and service activation.. . Resolve customer issues and complaints promptly, ensuring a positive experience.. . Document all customer interactions accurately in our CRM system for follow-up and reporting.. . Collaborate with different departments to ensure seamless service delivery to customers.. . Stay up-to-date with the latest trends in media and entertainment to provide informed support.. . . Fluency in Spanish (both written and spoken) is required; English proficiency is a plus.. . Previous experience in customer service, particularly in the media or entertainment sector, is preferred.. . Strong communication skills with a friendly and engaging approach.. . Ability to handle complex inquiries with patience and professionalism.. . Excellent problem-solving skills and a proactive customer service mindset.. . Proficient in using CRM systems and general computer applications.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.