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Bank Tellers at Catilas Resources Limited. Job Summary. Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire . highly motivated Customer Care Officers. . The ideal candidate would be performing the following responsibilities: . Customer Service & Inquiry Handling . . Respond to customer inquiries via phone, email, one-on-one interactions, etc. . . Provide information about banking products, services, policies, and procedures. . . Maintain a professional and positive attitude while assisting customers. . . Cash Handling & Tellering Functions . . Process deposits, withdrawals, transfers, and payments accurately and efficiently. . . Handle cash transactions, verify amounts, and ensure accurate record-keeping. . . Reconcile daily transactions and balance cash drawers at the end of day. . . Issue cheques, drafts, and other banking instruments. . . Issue Resolution & Technical Support . Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. . . Resolve customer complaints promptly, ensuring a positive experience. . . Investigate discrepancies, identify root causes, and implement solutions. . . Assist customers with online and mobile banking issues, troubleshooting as needed. . . Request & Transaction Processing . . Facilitate account opening, loan applications, and card issuance. . . Assist with order placements, transaction tracking, and processing. . . Customer Education & Cross-Selling . . Educate customers on product features and benefits. . . Promote additional banking products and services, such as loans, savings plans, and investment options. . . Recommend upgrades or complementary financial solutions to meet customer needs. . . Records Management & Compliance . . Update and maintain accurate customer records in the banking database. . . Document customer interactions, feedback, and resolutions. . . Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines. . . Collaboration & Performance Metrics . . Work closely with other departments to ensure smooth issue resolution. . . Meet service metrics such as response time, resolution rate, and customer satisfaction scores. . . Contribute to process improvement initiatives and provide customer feedback to enhance services. . . Continuous Improvement & Customer Experience. . . Stay updated on banking policies, industry trends, and new financial products. . . Strive to exceed customer expectations and build long-term relationships. . . Ensure an empathetic and customer-focused approach in all interactions.. . Education Requirements:. . Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.. . Applicants must be 25 years old as of last birthday.. . Skills Requirements: . . Banking operations experience is an added advantage. . . Strong numerical, problem-solving, and time-management skills. . . High level of accountability, efficiency, and accuracy. . . Proficiency in MS Office (Excel, Word, and Outlook). . . Excellent communication, interpersonal, and customer service skills. . . Integrity, professionalism, and a strong work ethic. . . Location: Nationwide. Company Location: Nigeria.