We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

French Speaking Customer Service for Biotechnology industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for French Speaking Customer Service Representatives in the biotechnology industry. This role is perfect for individuals who are passionate about science and customer engagement. As a representative, you will provide essential support to clients and partners who are utilizing biotechnology products and services, ensuring communication is seamless and efficient in French.. Key Responsibilities. . Manage customer inquiries regarding biotechnology products, services, and technical support via phone, email, and chat in French.. . Educate customers about product features, best practices, and compliance requirements.. . Assist in troubleshooting client issues and liaise with technical teams to find solutions.. . Accurately document customer interactions and follow up to ensure satisfaction.. . Collaborate with sales and product development teams to enhance customer experience.. . Stay updated on industry trends and advancements in biotechnology to provide informed assistance.. . . Fluency in French (both written and spoken) is required; English proficiency is an advantage.. . Experience in customer service, particularly in biotechnology or a related field, is preferred.. . Strong communication and interpersonal skills with a focus on customer care.. . Ability to explain complex scientific information in a clear and approachable manner.. . Excellent problem-solving skills and a proactive approach to customer challenges.. . Proficient in using customer service software and CRM systems.. . Willingness to work flexible hours, including weekends when required.. . Company Location: Greece.