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Italian Speaking Customer Service for Pharmaceuticals industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment, the leading agency for candidates seeking employment in their native language abroad, invites applications for the role of Italian Speaking Customer Service for the Pharmaceuticals industry. Our agency specializes in connecting skilled professionals with top-tier employers across diverse sectors such as social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications. At Patrique Mercier Recruitment, we pride ourselves on our meticulous recruitment process designed to match the right talent with the ideal work environment. In this position, successful candidates will provide exceptional support in the pharmaceutical sector, assisting customers with their inquiries and needs while leveraging their Italian language skills. Joining our team means becoming part of a dynamic workforce that is dedicated to helping individuals find their dream jobs abroad, ensuring they thrive in their careers while contributing to the success of international businesses. If you have a passion for customer service, a desire to work in a meaningful industry, and proficiency in Italian, we encourage you to apply and take the next step in your professional journey with us.. Responsibilities. . Handle customer inquiries via phone, email, and chat in Italian.. . Provide detailed information about pharmaceutical products and services to customers.. . Assist customers in resolving issues and concerns related to their orders or prescriptions.. . Maintain a thorough understanding of company policies and procedures to provide accurate information.. . Document customer interactions and feedback in the company's database.. . Collaborate with other departments to ensure timely resolution of customer issues.. . Identify opportunities for process improvements to enhance customer satisfaction.. . . Fluency in Italian, both written and spoken.. . Previous experience in customer service, preferably in the pharmaceuticals or healthcare industry.. . Strong communication and interpersonal skills.. . Ability to handle challenging customer interactions with professionalism.. . Familiarity with CRM software and customer service tools.. . Basic knowledge of pharmaceutical products and services is a plus.. . Availability to work flexible hours, including evenings and weekends.. . Company Location: Greece.