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Portuguese Speaking Customer Service For A British-Singaporean Multinational at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Portuguese Speaking Customer Service Representatives for a reputable British-Singaporean multinational corporation. If you are passionate about delivering outstanding customer service and thrive in a multicultural environment, this role is ideal for you. You will be responsible for assisting customers with their inquiries, ensuring their needs are met while communicating effectively in Portuguese.. Key Responsibilities. . Respond to customer inquiries related to products and services of the multinational via phone, email, and chat in Portuguese.. . Provide customers with information on product features, pricing, and service availability.. . Assist with account management, order processing, and troubleshooting issues.. . Resolve customer complaints and queries in a timely and efficient manner, ensuring high levels of satisfaction.. . Maintain detailed records of customer interactions and document issues accurately in the CRM system.. . Collaborate with cross-functional teams to enhance customer experience and service delivery.. . Stay informed about company offerings and industry trends to provide effective support.. . . Fluency in Portuguese (both written and spoken) is required; English proficiency is a significant advantage.. . Experience in customer service, preferably in a multinational corporate setting.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Proficient problem-solving abilities and the capability to address customer concerns effectively.. . Ability to manage multiple tasks and prioritize responsibilities in a dynamic environment.. . Familiarity with CRM software and computer applications is beneficial.. . Willingness to work flexible hours, including evenings and weekends as required by the business.. . Company Location: Greece.