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Italian Speaking Client Support Specialist at Mercier Consultancy Europe. Mercier Consultancy Europe is proud to announce an opening for an Italian Speaking Client Support Specialist to join our enthusiastic team. In this role, you will be responsible for delivering outstanding support to our Italian-speaking clients, addressing their inquiries and resolving any issues they may encounter. Your expertise in customer service and fluency in Italian will be critical in ensuring our clients have a positive experience with our services. If you have a passion for helping others and are committed to providing exceptional support, we invite you to apply!. Responsibilities. . Provide prompt and effective client support in Italian via phone, email, and chat.. . Assist clients with product information, account inquiries, and service-related matters.. . Collaborate with team members to resolve complex client issues and ensure high levels of satisfaction.. . Document each client interaction and maintain accurate records for follow-up.. . Gather client feedback and identify opportunities for service improvements.. . Stay informed about company products and industry developments to provide accurate information.. . Engage in training opportunities to enhance your skills and knowledge in client support.. . . Fluency in Italian and English, both written and verbal, is essential.. . Experience in customer support, client services, or a related role is an advantage.. . Strong communication skills with a focus on empathy and active listening.. . Ability to work both independently and collaboratively within a team environment.. . Detail-oriented with excellent problem-solving capabilities.. . Familiarity with customer support tools and technologies is a plus.. . A positive attitude and a willingness to learn in a fast-paced environment.. . Company Location: Greece.