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Italian-Speaking Customer Support for Subscription-Based Services Department at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Subscription-Based Services Department! In this dynamic role, you will be the initial point of contact for our Italian-speaking customers, assisting them with various inquiries related to their subscriptions and services. Your expertise in customer support will contribute significantly to ensuring a seamless experience for our clients.. This position is perfect for individuals who are passionate about customer service and are looking to thrive in a subscription model environment. If you have excellent communication skills and are eager to help others, we invite you to join our team!. Responsibilities. . Respond to customer inquiries in Italian via phone, email, and chat. . Assist clients with subscription management, billing questions, and service features. . Document interactions and solutions accurately in our support system. . Collaborate with internal teams to resolve customer issues effectively. . Provide guidance on maximizing the value of subscriptions and services. . Gather customer feedback and suggest improvements to the subscription experience. . Participate in training sessions to enhance knowledge of products and services. . Fluency in Italian and English, both written and verbal. Your nationality and native language must be clearly stated in your application.. Experience in customer support, preferably in subscription-based services or digital products. Excellent communication and interpersonal skills. Strong problem-solving skills and attention to detail. A customer-oriented approach with a focus on client satisfaction. Ability to multitask in a fast-paced environment. Familiarity with customer support software and systems is an advantage. Company Location: Greece.