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Help Desk Specialist (Minneapolis, MN) at Jobgether. This position is posted by Jobgether on behalf of Teal. We are currently looking for a . Help Desk Specialist. in . Minnesota (USA). .. This is a great opportunity for a tech-savvy professional who enjoys solving problems and delivering outstanding customer service. You'll provide remote technical support to small- and medium-sized businesses, ensuring quick resolutions and clear communication. Working within a collaborative team environment, you’ll contribute to critical IT functions and gain exposure to advanced systems and technologies. This role includes participation in an on-call rotation and offers the chance to grow both technically and professionally within a forward-thinking company.. . Accountabilities:. . Deliver remote technical support to clients with a focus on clarity, professionalism, and timely resolution.. . Troubleshoot and resolve hardware, software, and network issues across various systems and devices.. . Participate in a rotating after-hours/on-call schedule to provide emergency support.. . Document support activities and maintain detailed records according to internal procedures.. . Communicate effectively with clients, explaining technical issues in a user-friendly manner.. . Collaborate with team members and leadership to meet performance goals and contribute to ongoing improvement.. . Attend team meetings and follow company policies, guidelines, and best practices.. . . 1–2 years of experience in Help Desk or technical support. . Strong understanding of computers, mobile devices, and IT systems; ability to diagnose and resolve basic technical issues.. . Familiarity with office automation software, databases, and remote control tools.. . A+ Certification is highly preferred or must be obtained within 120 days (paid training and certification included).. . Customer-first mindset with excellent communication and interpersonal skills.. . Ability to work independently, stay organized, and manage multiple tasks under pressure.. . Proficiency in English; experience with Mac systems is a plus.. . Cool-headed and responsive when facing challenges or urgent support needs.. . Company Location: United States.