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Technical Support Analyst at Virtual Staff 365. Our client is a fast-growing Australian technology company providing advanced telematics solutions to the commercial vehicle industry, including logistics fleets and transport providers. With a strong focus on service delivery and innovation, they work with global partners to deliver cutting-edge automotive IoT technology.. As their support function grows, they are seeking a talented . Technical Support Analyst . to provide B2B support to users of a high-tech telematics platform, assisting with both software and hardware-related enquiries. . Job Responsibilities:. Respond to client support enquiries (hardware/software) via Freshdesk tickets, email, and phone. . Diagnose and troubleshoot issues using cloud-based platforms and internal tools. . Provide onboarding assistance and training for customers. . Collaborate with internal teams: engineering, installation, QC, operations. . Escalate unresolved or critical issues to the Head of Operations. . Document solutions and contribute to the internal knowledge base. . Participate in a rotating after-hours support roster. . Identify recurring issues and assist with process improvements. . . 2+ years’ experience in technical or customer support, ideally in a tech, telco, or automotive environment. . Strong English communication skills – written and spoken (professional and confident tone). . Client-facing experience, preferably in a B2B or enterprise support role. . Familiarity with service desk/ticketing tools (e.g., Freshdesk). . Strong troubleshooting skills and problem-solving mindset. . Ability to collaborate across teams and handle multiple tasks. . Experience or interest in automotive electronics, IoT, or telematics is a bonus. . Experience working remotely with Australian clients is preferred. . Company Location: Philippines.