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Portuguese Speaking Client Support Agent In Greece - Mercier Consultancy at Mercier Consultancy Europe. Mercier Consultancy Europe. is excited to announce an opening for a Portuguese Speaking Client Support Agent in Greece. This role offers a fantastic opportunity for individuals who are passionate about delivering exceptional customer service to our Portuguese-speaking clients. As a Portuguese Speaking Client Support Agent, you will assist customers with their inquiries and ensure they receive the highest standard of support. If you thrive in a dynamic environment and are eager to make an impact, we would love to hear from you!. Responsibilities. . Provide outstanding customer support to Portuguese-speaking clients via phone, email, and chat.. . Address client inquiries regarding products, account management, and troubleshooting technical issues.. . Coordinate with internal teams to resolve complex customer problems effectively.. . Maintain detailed records of client interactions for quality control and process improvement.. . Gather and analyze client feedback to enhance service delivery and ensure customer satisfaction.. . Stay informed about product updates and embrace best practices in customer support.. . Participate in training sessions to continuously develop skills and product knowledge.. . . Fluency in Portuguese and English, both written and verbal, is essential.. . Previous experience in customer service or support roles is preferred.. . Strong communication skills with a focus on customer satisfaction.. . Ability to work independently as well as collaboratively in a team environment.. . Attention to detail and strong problem-solving skills.. . Familiarity with customer support software and tools is advantageous.. . A positive attitude and adaptability to thrive in a fast-paced work atmosphere.. . Company Location: Greece.