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Portuguese Speaking Customer Service For A San Francisco-Based Software Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Portuguese Speaking Customer Service Representative for a cutting-edge software company based in San Francisco. In this role, you will be an integral part of a team dedicated to providing exceptional service and support to customers using the company's innovative software solutions. You will assist Portuguese-speaking clients with their inquiries, troubleshoot problems, and ensure that customers receive the best possible experience. If you are a proactive individual with a passion for technology and customer service, we encourage you to apply!. Key Responsibilities. . Provide outstanding customer support in Portuguese, addressing inquiries related to software products and services.. . Troubleshoot and resolve customer issues efficiently, ensuring maximum satisfaction with the solutions provided.. . Document interactions in detail and maintain accurate records of customer inquiries and resolutions.. . Engage with customers to understand their needs and provide tailored guidance on software usage and features.. . Collaborate with the technical support team to escalate and resolve complex issues as needed.. . Stay informed about product updates, new features, and industry trends to better assist customers.. . Participate in training sessions to advance your knowledge and skills in customer service and software solutions.. . . Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.. . Experience in customer service, particularly in a software or technology-related field, is highly advantageous.. . Strong problem-solving abilities with a focus on resolving customer issues effectively.. . Excellent communication and interpersonal skills, allowing you to engage professionally with clients.. . Ability to work independently, manage time efficiently, and prioritize tasks in a remote work setting.. . Attention to detail and organizational skills for maintaining accurate records.. . A passion for technology and a willingness to learn about software products will be a plus.. . Company Location: Greece.