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Spanish Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing outstanding customer support. As a representative, you will assist customers in navigating their IT inquiries, providing technical assistance, and ensuring they have a positive experience with our services in Spanish.. Key Responsibilities. . Handle customer inquiries regarding IT products and services via phone, email, and chat in Spanish.. . Provide technical support by troubleshooting issues and guiding customers through solutions.. . Educate clients on system features, best practices, and new technology updates.. . Document customer interactions carefully and follow up to ensure resolution.. . Collaborate with technical teams to facilitate seamless issue resolution.. . Stay updated on current IT products, services, and industry trends to better assist customers.. . . Fluency in Spanish (both written and spoken) is required; knowledge of English is beneficial.. . Experience in customer service, especially within the IT industry, is preferred.. . Strong communication skills with a focus on helping customers clearly and effectively.. . Ability to troubleshoot and resolve technical issues efficiently.. . Exceptional problem-solving skills and attention to detail.. . Proficiency in using IT support tools and customer relationship management (CRM) software.. . Willingness to work flexible hours, including occasional evenings and weekends.. . Company Location: Greece.