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Dutch speaking customer service agent for Retail & E-commerce industry at Mercier Consultancy Europe. Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent specializing in the Retail & E-commerce industry! In this pivotal role, you will provide exceptional service to our Dutch-speaking customers, assisting them with inquiries, orders, and any concerns they may have related to their shopping experience. Your commitment to customer satisfaction will be essential in enhancing our reputation in the Retail & E-commerce sector. If you are enthusiastic about delivering top-tier support and have a passion for e-commerce, we encourage you to apply!. Responsibilities. . Respond to customer inquiries in Dutch via phone, email, and chat regarding products, orders, and service issues.. . Assist customers with order processing, tracking, returns, and exchanges.. . Provide detailed product information and recommendations to enhance the shopping experience.. . Resolve customer complaints and issues effectively, ensuring a positive outcome.. . Maintain accurate records of customer interactions and feedback.. . Collaborate with internal teams to improve service delivery and address customer needs.. . Stay updated on industry trends and company policies to provide informed assistance.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, preferably in the Retail or E-commerce sector.. . Strong communication skills with a focus on customer engagement.. . Ability to handle multiple inquiries and resolve challenges efficiently.. . Familiarity with e-commerce platforms and customer service software is a plus.. . A positive attitude with a proactive approach to problem-solving.. . Team-oriented mindset, with the ability to work independently in a fast-paced environment.. . Company Location: Greece.