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Patient Billing Support (Ophthalmology/Optometry) | Permanent WFH at BizForce. MedCore Solutions, the medical division of BizForce, is excited to announce an opening for a . Patient Billing Support Specialist. pecializing in . Ophthalmology/Optometry.. In this role, you will provide essential support to patients and healthcare providers in managing billing inquiries and resolving issues related to patient accounts. You will play a key role in ensuring accurate billing processes and a high level of patient satisfaction while working remotely in a permanent work-from-home environment.. Responsibilities. . . Respond to patient inquiries regarding billing statements, balances, and available payment options.. . Clearly explain insurance coverage, deductibles, co-pays, and out-of-pocket costs.. . Provide empathetic and professional assistance to patients with billing concerns.. . . . Investigate and resolve discrepancies, denied claims, and other billing-related issues.. . Coordinate with healthcare providers and insurance companies to clarify claim statuses and resolve payment concerns.. . Assist in the appeal process for denied claims when necessary.. . . . Help patients set up payment plans and process payments or refunds accurately.. . Educate patients on financial policies and available options to manage outstanding balances.. . . . Support patients in understanding insurance plans, including TRICARE, Medicare, Medicaid, and coordination of benefits (COB).. . Provide guidance on eligibility and insurance benefits.. . . . Maintain accurate and up-to-date records of all patient interactions and billing activities using practice management software.. . Ensure compliance with HIPAA and other regulatory standards.. . Escalate unresolved issues to the billing or collections team as needed.. . Contribute to ongoing improvements in billing processes and procedures.. . . . At least 2-3 years of experience in patient billing or medical billing support. . Experience in Ophthalmology/Optometry billing is essential. . Knowledge of medical billing and coding standards. . Familiarity with healthcare insurance processes and policies. . Excellent communication and problem-solving skills. . Strong attention to detail. . Proficiency in medical billing software and MS Office applications. . Amenable to work in any US time zones. . Proficiency in Eyefinity EPM or similar practice management systems.. . Ability to handle sensitive patient information with confidentiality and car. . Key Results. . Resolution of patient billing inquiries within established timelines. . Reduction of billing discrepancies and errors. . Improvement in patient satisfaction scores. . Compliance with regulatory standards and company policies. . Effective communication of billing information to patients. . Company Location: Philippines.