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Portuguese Speaking Customer Service for Aviation industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Aviation industry. This position is perfect for individuals who are passionate about aviation and dedicated to providing outstanding service. As a member of our customer service team, you will support passengers and partners with their inquiries, ensuring a smooth and pleasant experience in the bustling world of aviation.. Key Responsibilities. . Assist customers with inquiries related to flight bookings, schedules, and airline policies via phone, email, and chat in Portuguese.. . Provide accurate information about travel itineraries, baggage policies, and services available at airports.. . Resolve customer complaints and issues swiftly and effectively to ensure satisfaction.. . Document customer interactions thoroughly in our CRM system for reference and follow-up.. . Collaborate with colleagues in various departments to enhance customer service delivery.. . Stay updated on current travel regulations and company policies to provide relevant information.. . . Fluency in Portuguese (both written and spoken) is essential; knowledge of English is advantageous.. . Previous experience in customer service is preferred, particularly in the aviation or travel industry.. . Exceptional communication skills and a friendly, customer-focused demeanor.. . Strong problem-solving abilities and the capacity to handle stressful situations calmly.. . Ability to manage multiple tasks and prioritize effectively in a dynamic environment.. . Proficient in using computer systems and CRM applications.. . Willingness to work flexible hours, including nights, weekends, and holidays as needed.. . Company Location: Greece.