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Danish Speaking Streaming Platform Support Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is seeking a Danish Speaking Streaming Platform Support Representative to join our enthusiastic support team. In this pivotal role, you will assist Danish-speaking users with their inquiries and contribute to a delightful streaming experience on our platform. If you are passionate about technology and customer service, we would love to welcome you to our team!. Responsibilities. . Provide top-notch customer support to Danish-speaking users through email, live chat, and phone, answering their questions regarding the streaming service.. . Troubleshoot and resolve a range of technical issues related to account set-up, streaming quality, and content availability.. . Guide users through platform features and ensure they are informed of best practices to optimize their streaming experience.. . Accurately document customer interactions and resolutions in the CRM system.. . Partner with other departments to share user feedback and suggest enhancements to the service.. . Keep updated on the latest platform developments and streaming industry trends to provide informed support.. . Proactively follow up with users to ensure their concerns are fully resolved and satisfaction is achieved.. . . Fluency in Danish and English, both spoken and written.. . Experience in customer support or technical assistance, preferably in the streaming or entertainment sector.. . Familiarity with streaming technology and user experience principles.. . Strong analytical skills coupled with an effective problem-solving approach.. . Excellent communication skills focused on delivering high customer satisfaction.. . Knowledge of CRM systems or support ticketing tools is an advantage.. . A proactive and independent work ethic in a dynamic and fast-paced environment.. . Company Location: Denmark.