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Customer Support Executive (Spanish Speaking) at CXM Direct LLC. Company Overview. CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.. Reporting Line: Reports directly to the Head of Customer Support. Location: LATAM (Remote). Your Role. Effectively managing the company chats, E-mails and calls. -Identifying and assessing customer’s needs to achieve satisfaction. -Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and. Portal -Offer support to the lead/client within the specified time frame. -Updating CRM and keeping records of all communications and action taken. -Interact with other departments to solve inquires raised by clients that requires further investigation by. sending tasks. -Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction. -Work independently and in teams. -Follow standard processes and procedures. Requirements. -Proven customer support experience. -Experience/background in Forex and the Financial Market is a plus. -Excellent command of the English and Portugese languages, both verbal and written. -Proficiency in the use of Microsoft Office Word, Excel, Outlook. -Strong phone contact handling skills and active listening. -Ability to work under pressure and meet deadlines. Company Location: Uruguay.