Spanish Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Spanish Speaking Support Specialist at our Online Travel Agency. In this vital role, you will be the first point of contact for our Spanish-speaking clients, providing them with exceptional service and support for their travel inquiries and bookings. Your primary responsibilities will include addressing customer questions regarding travel options, resolving issues, and guiding clients through our online booking platform. If you are passionate about travel and delivering outstanding customer service, we encourage you to apply!. Responsibilities. . Provide high-quality support to Spanish-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and additional travel services.. . Effectively resolve client issues to ensure maximum satisfaction.. . Help clients navigate our online booking platform and offer assistance with any technical questions.. . Document and track customer interactions and feedback for continuous improvement of services.. . Collaborate with internal teams to escalate and resolve complex issues as required.. . Stay updated on travel industry trends and our offerings to provide relevant and accurate information to clients.. . . Fluency in Spanish and English, both written and spoken.. . Experience in customer support or service roles, ideally in the travel industry.. . Strong communication skills with a focus on swiftly resolving client inquiries.. . Able to work independently as well as within a team environment.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with excellent organizational skills.. . A genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays, as needed.. . Company Location: Portugal.
Telegram
Linkedin
Twitter
Instagram
Facebook