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Account Director at Walter. Job Overview. Leads all aspects of the account and team from client strategy and performance to financials within an agency.. Competency. Client Relationship & Influence:. • Internal client expert. • Business-level point of escalation. • Positioned to persuade the client toward the right decisions. • Can build instant rapport with key client contacts and gain trust early on. Financial & SOW Management:. • Builds, recommends, and negotiates SOWs and retainer models. • Drives proactive SOW/MSAs, renewals, and negotiations. • Accountable for profitability goals. Industry Knowledge & Business Growth:. • Comprehensive expertise of trends applied to the client's business. • Proactively grows/expands existing business. • Partners with New Business team on RFP responses and agency pitches. Leadership & Team Management:. • Is willing to take calculated risks to achieve goals. • Produces a real-time perspective and proactively preserves client satisfaction at all times. • Anticipates impact of internal decision (i.e., resourcing) and navigates accordingly. • Works cooperatively and respectfully with cross-agency peers to instill a seamless, productive, and positive work environment. • Sets expectations on deliverables and scope. • Manages up with informed communications. • Gives honest and constructive feedback. Execution & Problem-Solving:. • Accountable for the best quality work within budget/scope. • Identifies red flags and recommends proactive solutions. • Excellent relationships with strategy, creative, production, and PM peers -- leading efforts to manage all critical business issues. • Maintains an excellent state of client relationship for the entire cross-functional team. Communication Skills:. • Direct communications tailored to all levels. • Confident presentation skills. • Ability to resolve conflict in a calm and neutral manner. • Ability to hear what isn't being said, and then guide the team accordingly. Industry Background:. Agency background: Advertising, In-house agency, Marketing Agency. Company Location: United States.