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Solutions Architect at Shift Markets. We’re seeking a dynamic hybrid professional who thrives at the intersection of technical problem-solving, customer engagement, product strategy, and rapid execution. This role uniquely combines Solutions Architecture / Sales Engineering expertise with incident response communication (RCA & emergency comms), and generalist product management responsibilities.. If you’re passionate about solving complex problems, designing scalable solutions, communicating clearly under pressure, and shaping the next generation of product experiences - all while leveraging AI tools for maximum efficiency - this role is for you.. Key Responsibilities. 1. Solutions Architecture & Sales Engineering (Event-Driven, Ad Hoc). . Collaborate with clients and internal stakeholders to design and validate technical solutions aligned with business goals.. . Support sales and account teams with solution demonstrations, technical deep-dives, and proof-of-concept guidance.. . Translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.. . 2. RCA Creator & Emergency Communication Specialist. . Lead Root Cause Analysis (RCA) creation for high-impact incidents, ensuring clarity, accuracy, and transparency.. . Own the process of drafting and distributing emergency communications, balancing technical detail with customer empathy.. . Partner with engineering and operations teams to ensure RCAs drive real product and process improvements.. . . 3. Product Management & Prototyping (Day-to-Day). . Drive the creation of clear product specifications, user stories, and prototypes for new initiatives.. . Partner with design, engineering, and business stakeholders to prioritize features and validate solutions.. . Act as a generalist PM, comfortable switching between customer needs, technical details, and business priorities.. . . 4. AI-First Productivity. . Leverage AI tools for drafting specifications, prototyping, data analysis, RCA communication, and solution design.. . Champion an AI-augmented workflow, identifying opportunities for automation and efficiency across all responsibilities.. . Stay on top of emerging AI capabilities to continuously evolve how the team works.. . What We’re Looking For. . . Technical breadth:. Background in solutions architecture, pre-sales engineering, or technical consulting.. . . Product management skills:. Proven experience writing specs, prototyping, and guiding cross-functional teams.. . . Crisis communication:. Skilled at writing clear, empathetic, and actionable communications under pressure.. . . Analytical mindset:. Adept at root cause analysis, problem decomposition, and structured reporting.. . . AI fluency:. Strong, hands-on use of AI tools (e.g., ChatGPT, Claude, Copilot, design/prototyping AI tools).. . . Soft skills:. Excellent communicator, adaptable, detail-oriented, and able to context-switch seamlessly.. . . Why This Role is Unique. This is not a traditional PM or SE role. You’ll be:. . A technical translator helping close deals and solve client challenges.. . An emergency communicator who brings calm, clarity, and accountability when things go wrong.. . A product generalist shaping the roadmap and validating ideas day-to-day.. . An AI power user setting the pace for how modern product work is done.. . Company Location: United States.