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German Speaking Client Support Agent In Greece - Mercier Consultancy at Mercier Consultancy Europe. Mercier Consultancy Europe. is excited to offer a position for a German Speaking Client Support Agent in Greece. This role is ideal for individuals who are passionate about customer support and thrive in a multicultural environment. As a German Speaking Client Support Agent, you will be responsible for assisting our German-speaking clients with their inquiries and ensuring they receive top-notch service. If you are eager to make a difference and grow in a dynamic team, we would love to hear from you!. Responsibilities. . Provide outstanding support to German-speaking clients through various communication channels including phone, email, and chat.. . Assist clients with questions about products, account management, and troubleshooting technical issues.. . Communicate effectively with internal teams to resolve complex client issues quickly.. . Document interactions with clients meticulously to aid in quality assurance and service enhancements.. . Gather and evaluate client feedback to identify opportunities for service improvement.. . Stay informed on product updates, industry developments, and effective customer support practices.. . Participate in ongoing training to improve service skills and product knowledge.. . . Fluency in German and English, both written and verbal, is essential.. . Experience in customer service or a related field is preferred.. . Strong communication skills with a focus on delivering exceptional client experiences.. . Ability to work collaboratively within a team and independently manage tasks.. . Attention to detail and strong problem-solving abilities.. . Familiarity with customer support software and tools is a plus.. . A positive attitude and flexibility to adapt in a fast-paced work environment.. . Company Location: Greece.