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Customer Support Specialist at CrewBloom. We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.. Work Type: Remote. Time Zone: U.S. Pacific Time. Job Responsibilities:. Manage customer email communication (order status, documentation, updates). Enter customer orders in QuickBooks/ ERP. Prepare export documents, packing lists, certificates, and shipping documents. Coordinate with freight forwarders. Prepare weekly reports. 3+ years in manufacturing customer service or order processing. Experience with QuickBooks or ERP systems. Experience handling international shipments preferred. Excellent written English. Required Traits. Extremely detail-oriented. Proactive follow-up mentality. Organized and process-driven. Comfortable working in fast-paced industrial environment. High accountability. Preferred Candidate:. Has prior experience in sales and customer support, or customer assistance at music festivals or large events. Thrives in dynamic, fast-paced environments with high message or customer interaction volumes. Minimum Technical and Work Environment Requirements:. . Internet Connection:. . Primary internet connection with a minimum speed of . 15 Mbps. . . Backup internet connection with at least . 10 Mbps. . . Backup connection must be capable of supporting work during a power outage. . . Primary Device:. . Desktop or laptop equipped with at least: . . Intel Core i5 (8th generation or newer). , . Intel Core i3 (10th generation or newer). , . AMD Ryzen 5. , or an equivalent processor. . A minimum of . 8 GB RAM. . . . Backup Device:. . Must meet or exceed the performance of an . Intel Core i3. processor. . Must be functional during power interruptions. . . Peripherals and Workspace:. . A functioning . webcam. . . A . noise-canceling USB headset. . . A . quiet, dedicated home office space. . . A . smartphone. for communication and verification purposes.. Company Location: India.