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Engineer, Customer Support (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . ServiceRocket. . We are currently looking for an . Engineer, Customer Support. in . United States. .. This role is ideal for a technically skilled, customer-focused professional who thrives on solving complex problems and delivering exceptional support experiences. You will work with cutting-edge technologies, primarily Docker products, to troubleshoot issues, engage with customers, and collaborate with engineering and product teams. The position offers an engaging environment where your insights directly improve customer satisfaction and product quality. Analysts will manage support tickets, contribute to knowledge bases, and participate in on-call rotations, all while working across time zones in a flexible, dynamic team setting. This is an exciting opportunity for someone passionate about technology, continuous learning, and providing high-level support to enterprise clients.. Accountabilities. In this role, you will:. ·         Deliver top-tier customer support for Docker technologies and related products.. ·         Apply advanced troubleshooting techniques across multiple layers of the technology stack.. ·         Collaborate with engineering teams to identify, escalate, and resolve technical issues.. ·         Partner with cross-functional teams on projects to enhance product performance and customer satisfaction.. ·         Conduct enterprise-level customer calls or remote sessions to drive issue resolution.. ·         Maintain detailed records of customer interactions and create high-quality knowledge base content.. ·         Participate in on-call rotations and recommend process improvements for support operations.. The ideal candidate will have:. ·         BA/BS degree or equivalent practical experience.. ·         3+ years of enterprise technical support experience at a high-growth SaaS company.. ·         Expertise in Docker products such as Docker Engine, Docker Hub, and Docker Desktop.. ·         Strong experience troubleshooting Docker technologies and SaaS platforms.. ·         Excellent verbal and written communication skills in English.. ·         Ability to work remotely across time zones with macOS, Windows, and Linux systems.. Nice to have:. ·         Familiarity with Kubernetes orchestration.. ·         Knowledge of IT automation software (CI/CD).. ·         Experience with Go, Python, JavaScript, or REST APIs.. Company Location: United States.