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Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience.. Key Responsibilities. . Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels.. . Collaborate with internal teams to effectively investigate and resolve customer issues.. . Document customer interactions with high accuracy and maintain comprehensive records of processes.. . Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency.. . Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support.. . Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector.. . . Fluency in Polish (both oral and written) is required; proficiency in English is a plus.. . Previous experience in customer support or back office roles, preferably in the gaming industry.. . Strong attention to detail and the ability to manage multiple tasks effectively.. . Exceptional communication skills, both written and verbal, focused on providing excellent customer service.. . Able to work collaboratively with diverse teams in a fast-paced environment.. . Proficient in using CRM systems and standard office software applications.. . Willingness to relocate to Sofia, Bulgaria, and adapt to the local culture.. . Company Location: Poland.