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Customer Success Manager at Activate Talent. We’re looking for a . Customer Success Manager. to own and grow a portfolio of eCommerce brands using our platform. Your mission is to ensure brands stay active, increase revenue, and see measurable results.. This is a . high-touch, hands-on role. . You’ll spend much of your day on live calls with founders and marketing teams—solving problems, driving adoption, and identifying opportunities for expansion. You’ll also act as the . voice of the customer. internally, sharing insights, feedback, and feature needs to help improve the product and overall customer experience.. What You’ll Own. A portfolio (book) of eCommerce brands . Revenue and performance across your accounts . Retention, expansion, and long-term account growth . What Matters in This Role. Revenue under management . Net Revenue Retention (NRR) and churn . Expansion within existing customer accounts . Key Responsibilities. Customer Engagement & Success. Join daily calls with founders, marketers, and brand teams . Onboard new brands, demo product features, and drive fast time-to-value . Monitor account usage and proactively intervene when engagement drops . Serve as a trusted advisor to help brands achieve strong results . Account Management & Revenue Growth. Manage ongoing relationships with accuracy, care, and urgency . Identify expansion opportunities within existing accounts . Ensure clients remain active, satisfied, and growing . Technical & Platform Support. Troubleshoot questions related to TikTok Shop, Shopify, Amazon, and Meta . Handle account, dashboard, and data-related queries confidently . Collaborate with internal teams to unblock issues quickly . Product Feedback & Internal Collaboration. Collect customer feedback and relay insights to product and leadership . Advocate for customer needs and help shape product improvements . Keep CRM records, call notes, and account details meticulously updated . What You Need to Know. How eCommerce brands operate, sell, and scale . How brands track performance and pay creators . How to communicate clearly and confidently with founders and marketing leaders . How to explain product features calmly and effectively on live calls . Basic working knowledge of: . TikTok Shop . Shopify . Amazon . Meta Ads Manager . How You’ll Work. Work closely with the founder and participate in most customer conversations . Operate with a . relationship-first, high-touch approach. (not ticket-based support) . Manage multiple fast-moving accounts with strong organization and structure . 2–4+ years of experience in Customer Success or Account Management . Prior experience with eCommerce, SaaS, or brand clients strongly preferred . Excellent communicator — confident on calls and proactive with follow-ups . Fluent in English (spoken and written) . Strong sense of ownership and accountability . Comfortable in a fast-paced startup environment . Tech-savvy and confident using dashboards, CRMs, and data tools . Professional, positive, energetic, and client-facing. MUST HAVE:. Submission of a short intro video is required . Candidates . must be based in South Africa, LATAM, or the Philippines. . Company Location: Brazil.