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06. Director for Client Success with Law Firm Experience - US Based at Voxidea-Stafi. We are seeking a strategic, hands-on Vice President of Client Success to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale.. The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale.. Key Responsibilities. Client Success & Experience. Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion. . Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction. . Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders. . Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes. . Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience. . Leadership & Team Management. Build, lead, and mentor a high-performing Client Success organization, including managers and specialists. . Foster a culture of accountability, collaboration, and excellence aligned with company values. . Recruit, train, and develop top-tier talent to support growth and scalability. . Operations & Strategy. Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency. . Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives. . Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives. . Manage budgets and resources responsibly, ensuring profitability and operational discipline. . Cross-Functional Collaboration. Partner closely with Sales to support renewals, expansion opportunities, and revenue growth. . Ensure strong post-sale execution to support sales targets and client expectations. . Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap. . Core Values Alignment. Lead and operate in full alignment with Stafi’s core values: . be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.. Qualifications & Experience. 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience. . Proven track record of building, managing, and scaling high-performing client success teams. . Strong understanding of law firm operations, legal services, or comparable professional services environments. . Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action. . Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders. . Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.. Company Location: United States.