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Medical Virtual Assistant at Winning Assistants. Job Title: Medical Virtual Assistant . Position Type:. Part-time. Work Hours: . 9:30 AM – 1:30 PM EST. Work Days: . Monday – Friday. Salary: . $5 – $6 per hour (depending on experience). Job Code: . CCPHP. Workplace: . Remote. Preferred Candidate Location: . Philippines. About Our Client. Our client is seeking an experienced Medical Virtual Assistant to support a U.S.-based medical practice. This role is not entry-level and is ideal for professionals with a strong background in medical office operations who can work independently, handle sensitive healthcare information, and confidently manage administrative and clinical support tasks.. This position plays a critical role in daily operations, serving as the first point of contact for patients, managing insurance-related workflows, and providing coverage and backup support for the Office Manager when needed. The ideal candidate is detail-oriented, proactive, and highly familiar with healthcare systems, terminology, and workflows.. Scope of Work / Responsibilities. Virtual Receptionist & Call Handling. Answer inbound phone calls and handle patient inquiries professionally . Respond to general questions and triage calls to the appropriate team member . Manage phone calls, voicemails, and messages using Google Voice . Appointment Support. Confirm patient appointments for the following day . Gather and verify patient information prior to appointments . Insurance & Eligibility Verification. Verify patient insurance and eligibility before scheduled visits . Handle insurance certifications and documentation requirements . Prior Authorizations. Manage prior authorization requests, including GLP-1 weight loss medications . Coordinate with insurance companies and providers to ensure timely and accurate approvals . Prescription Refill Management. Handle prescription refill requests . Route refill requests directly to the physician for review and approval . Fax & Document Management (UpDocs + Practice Fusion). Access and manage UpDocs (eFax integration with Practice Fusion) . Pull medical reports and patient records from UpDocs . Monitor incoming faxes, especially during the last 30 minutes to 1 hour of the shift . Upload all incoming faxes to the correct patient records in Practice Fusion . Notify the Office Manager (Olga) of urgent or important faxed information . Coverage & Backup Support. Provide coverage when the Office Manager is sick, on vacation, or on PTO . Complete 90–95% of office administrative tasks remotely when the Office Manager is unavailable . Support overall clinic operations to ensure continuity of care . Systems & Software. Work primarily within Practice Fusion EMR . Adapt quickly to practice-specific tools, systems, and workflows . Use cloud-based applications efficiently and securely . Experience Requirements. Medical education or degree: Preferred but not required. Previous experience as a Virtual Assistant: Preferred but not required. Medical license (MD, RN, PT, etc.): Not required. Must be experienced — this role is not suitable for beginners or entry-level candidates. Proven track record working in medical or clinical office settings. HIPAA-trained with experience handling PHI. Familiarity with medical terminology and healthcare operations. Basic Requirements. Must speak and write clear, professional English. Must have relevant, verifiable work experience. Must be able to submit an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory). Must be available for video meetings with camera on when required. Technical requirements. Device: Reliable laptop or desktop computer.. Internet: High-speed connection (minimum 10 Mbps).. Audio: Noise-canceling headset.. Video: Webcam for virtual meetings.. Workspace: Quiet, professional environment. Additional Qualifications. Experience with Practice Fusion EMR (strongly preferred) . Ability to learn and adapt to practice-specific software and systems . Comfort using Google Voice for phone, messaging, and text management . Experience with prior authorizations . Experience with insurance certifications . Experience with medical billing and Revenue Cycle Management (RCM) . Strong organizational, multitasking, and communication skills . Company Location: Philippines.