Polish Speaking Customer Service for Cloud Services Provider - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an excellent opportunity for Polish Speaking Customer Service Representatives for a leading Cloud Services Provider, with the opportunity to work in the beautiful surroundings of Greece. This role is perfect for individuals passionate about technology and customer service, who are eager to assist clients in optimizing their cloud solutions while enjoying a vibrant lifestyle abroad.. Key Responsibilities. . Manage customer inquiries regarding cloud services, solutions, and accounts via phone, email, and chat in Polish.. . Provide detailed assistance on service features, billing inquiries, and account configurations.. . Help customers troubleshoot issues and provide effective solutions to enhance their experience.. . Document customer interactions and resolutions accurately in the CRM system.. . Collaborate with technical teams to ensure timely resolution of customer issues and high-quality service delivery.. . Stay informed about product updates, industry trends, and best practices in cloud solutions to provide relevant support.. . Promote customer education on cloud service benefits and usage guidelines to enhance satisfaction.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English is also required.. . Previous experience in customer service, preferably in the technology or cloud services industry.. . Strong communication skills with a customer-first mindset.. . Excellent problem-solving skills and the ability to adapt to new situations quickly.. . Aptitude for working in a fast-paced environment and managing multiple inquiries simultaneously.. . Proficient in using customer service software and CRM systems.. . Willingness to relocate to Greece and work flexible hours, including evenings and weekends, as necessary.. . Company Location: Portugal.
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