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Customer Support Manager (Remote - United States) at Jobgether. About Jobgether:. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Customer Support Manager. in the . United States. .. We are looking for a dynamic and experienced Customer Support Manager to lead and grow a high-performing frontline support team. In this role, you’ll oversee day-to-day operations, coach and mentor team members, and ensure the delivery of exceptional customer experiences. You will also drive performance metrics, handle escalations, and collaborate with cross-functional teams to continually improve customer support strategies. This is an opportunity to shape a world-class customer support function in a fast-paced, tech-driven environment where leadership and innovation are valued.. Accountabilities:. . Lead, mentor, and grow a team of frontline support specialists in a high-performance environment. . Establish a culture of ownership, accountability, and continuous improvement. . Manage key support metrics, including response times, CSAT, and resolution rates. . Handle escalated customer issues and ensure positive outcomes across internal and external stakeholders. . Collaborate with internal teams to enhance support processes and customer experience. . Analyze team performance data to identify trends, address gaps, and drive strategic improvements. . Recruit, onboard, and train new support team members in alignment with company goals. . Represent the support function in cross-departmental initiatives and customer advocacy efforts. . . 6+ years of customer support experience, with 3+ years managing a large team of individual contributors. . Experience operating in a SaaS or tech startup environment with a global support model. . Proficiency in customer support tools such as Zendesk, Intercom, Jira, and similar platforms. . Proven track record of driving performance and exceeding customer service KPIs. . Ability to coach, inspire, and retain top talent across diverse teams. . Strong organizational, problem-solving, and prioritization skills. . Excellent communication skills, including the ability to translate technical topics for non-technical audiences. . A customer-first mindset and strong cross-functional collaboration skills. . Company Location: United States.