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Education Manager at Candela Education. About the role:. Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Education Manager, you’ll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You’ll partner closely with the Operations Director to deliver a seamless, white-glove experience. You’ll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery.. This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements. . Key Responsibilities:. . Academic Advisory & Strategy . . . Serve as the lead advisor for Candela Education’s families . . Understand and anticipate client goals - even when they’re not clearly stated. . Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions. . Recommend additional services or support based on evolving needs and goals. . . Client Engagement & Relationship Management . . . Act as the single point of contact for each family, offering polished and responsive communication. . Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards. . Ensure service journeys remain aligned with family expectations and aspirations. . Liaise with tutors and schools to monitor progress and adapt plans. . Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications). . Offer clear, timely, and proactive academic guidance across all matters. . Identify opportunities to deepen client engagement or extend services where appropriate. . . Delivery Oversight & Communication  . . . Translate client objectives into clear briefs for tutors, mentors, or advisors. . Coordinate delivery timelines and ensure contributors meet quality and deadline expectations. . Maintain accurate service tracking and smooth service delivery. . . Required Skills & Experience:. Non-negotiables:. . . Fluent, polished English.. Native-level speaking and writing with excellent communication and professionalism. . . Academic Excellence. . Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions.. . . Client ownership.. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela’s education systems and tools). . . Emotionally intelligent, highly organised, and client-centric . . Comfortable leading conversations with high-trust families and coordinating service execution independently. . Prior experience in any high-touch, high-accountability client-facing role . . Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines . . Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus). . Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned. . Fluency in Mandarin (spoken, read and written) is a strong plus . . Ideal Candidate Profile:. . . Client-focused: . You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported. . . Academically grounded: . You understand the demands of elite schooling and international university admissions.. . . Service-minded:. You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys.. . . Operationally sharp: . You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors . . . Structured & responsive:. You manage your own time, keep clean records, and communicate clearly under pressure. . . Growth-oriented: . You’re motivated by the opportunity to grow your role, earnings, and impact as the business scales.. . . Impact-driven:. You take pride in seeing clients succeed — and being part of the system that gets them there.. . Company Location: Singapore.