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Italian Speaking Customer Service for Food & Beverage industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce a vacancy for Italian Speaking Customer Service Representatives in the Food & Beverage industry. This is a fantastic opportunity for individuals who are passionate about food and drink and have a talent for providing exceptional customer service. In this role, you will engage with customers, helping them with inquiries related to products, services, and orders while communicating effectively in Italian.. Key Responsibilities. . Handle customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Italian.. . Provide detailed product information, including ingredients, nutritional information, and preparation methods.. . Assist with order placement, modifications, and issue resolutions, ensuring customer satisfaction.. . Document all customer interactions accurately and efficiently in our CRM system.. . Collaborate with internal teams to ensure smooth coordination and fulfillment of customer requests.. . Stay informed about industry trends and product offerings to provide knowledgeable assistance.. . . Fluency in Italian (both written and spoken) is required; knowledge of English is desirable.. . Previous experience in customer service, especially within the food and beverage sector, is preferred.. . Strong communication and active listening skills with a friendly demeanor.. . Ability to work efficiently in a fast-paced and dynamic environment.. . Excellent problem-solving skills and a customer-centric approach.. . Familiarity with CRM systems and proficiency in using computer applications.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.