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Operations Manager at IBMC. . Manage and respond to all customer support requests via Slack, ensuring timely and professional communication. . . Handle technical client communication, clarifying platform issues, processes, and service-related concerns. . . Monitor and respond to reviews on platforms like Trustpilot; manage public feedback and contribute to improving the firm's online reputation. . . Write and submit strategic 5-star reviews to enhance the company's overall review rating. . . Track influencer campaign performance and compile regular reports for internal use. . . Research and reach out to new influencers in the trading and finance space to support marketing initiatives. . . Act as a reliable support to the leadership team, assisting with various operational and administrative tasks as needed.. . . 3–5 years of experience in operations, customer success, or executive support roles. . . Prior experience in finance, fintech, or proprietary trading is a strong plus. . . Excellent written and verbal communication in English. . . Strong working knowledge of Slack, Google Workspace, and reporting tools (e.g., Sheets, Notion, or CRMs). . . Familiar with online reputation management and platforms like Trustpilot. . . Proactive, reliable, and capable of working independently with minimal supervision.. . Company Location: Indonesia.