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Customer Success Specialist at Assistantly. Why Assistantly:. At Assistantly, we connect high-caliber professionals with amazing clients looking for exceptional remote support. We're building our talent pool of Customer Success & Support Specialists, which includes Account Managers, Client Success Managers, Customer Support Reps, and Customer Service Specialists.. This is an . evergreen position. , meaning we're always on the lookout for skilled professionals to match with new clients as opportunities arise.. Unicorn Role Overview:. If you're a people-first problem solver who thrives on creating exceptional customer experiences, managing client relationships, and delivering solutions with care and precision — this is the place for you! Whether you’re supporting customers through email/chat, onboarding clients, or managing long-term success, we want to hear from you.. What You’ll Do (Depending on Client Needs):. . Handle incoming support requests via email, chat, or phone, ensuring timely resolution . . Maintain high customer satisfaction by delivering excellent service and proactive solutions . . Manage client accounts, ensuring retention and growth . . Onboard new customers and guide them through product setup and usage . . Monitor and report customer metrics (NPS, churn, CSAT, etc.) . . Collaborate with sales and product teams to relay customer feedback and improvements . . Document processes and FAQs for internal knowledge base . . Upsell or renew client contracts as needed (for Account Management roles). . . 2+ years in customer service, account management, or client success roles . . Excellent communication skills (verbal and written) . . Empathetic, solution-focused, and detail-oriented approach . . Tech-savvy with strong multitasking abilities . . Proven ability to build rapport and trust with clients or customers . . Strong organizational skills with a proactive mindset . . Previous experience with remote tools and CRM platforms . . Tools You Might Use (Depending on Client Needs):. . CRM: HubSpot, Salesforce, Zoho, Monday.com, Pipedrive, or similar . . Helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, HelpScout . . Messaging & Support: Slack, Zoom, Loom, Gmail, Google Meet . . Collaboration & Docs: Google Workspace, ClickUp, Notion, Trello . . Survey & Customer Feedback: Typeform, SurveyMonkey, Google Forms . . Time Commitment & Schedule:. . Full-Time or Part-Time (depending on client) . . Schedule: U.S. Business Hours (Exact schedule TBD per client). . Company Location: Philippines.