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Call Center Agent - United States at AnswerHero. Who are we? . At AnswerHero, we’ve been the voice behind thousands of growing organizations since 2010. . We’re not your typical call center. We don’t do telemarketing, collections, or tech support. Our focus is on message taking, appointment scheduling, and providing exceptional first impressions — all in real-time.. If you’re a compassionate communicator who values meaningful interactions and wants to grow professionally, we want to hear from you!. What You'll Do. As a Phone Operator at AnswerHero, you’ll be the first voice our clients’ customers hear — and a vital part of their business experience. Your responsibilities include:. . Answering inbound calls promptly and professionally. . Gathering accurate information and taking clear, concise messages. . Scheduling appointments and providing general client support. . Following client-specific call-handling instructions and protocols. . Ensuring each caller has a helpful, courteous, and efficient experience. . What does it take to be a part of the #HeroSquad? . . Excellent verbal and written communication skills in English. . Spanish proficiency is a plus. . High school diploma or equivalent. . Strong soft skills — empathy, active listening, and professionalism. . Attention to detail and strong organizational habits. . Dependability and punctuality. . Company Location: United States.