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Danish Speaking Customer Service for Retail industry at Mercier Consultancy. Mercier Consultancy is seeking a dedicated Danish Speaking Customer Service Representative to join our team in the Retail industry. In this important role, you will provide exemplary support to our Danish-speaking customers, addressing their inquiries and helping them find the best products and services to meet their needs.. Your fluency in Danish will be vital as you assist clients with questions related to product availability, order status, and returns, ensuring that they have a positive shopping experience. You will be a key contributor to maintaining our high standards of customer service in the retail sector.. Responsibilities. . Deliver outstanding customer service in Danish through various channels including phone, email, and chat. . Assist customers with product information, order placement, and returns. . Resolve customer issues and complaints promptly and professionally. . Maintain detailed records of customer interactions in our CRM system. . Collaborate with logistics and inventory teams to ensure order fulfillment and delivery. . Gather customer feedback to help improve our retail services. . Stay informed about current promotions, products, and trends within the retail industry. . . Fluent in Danish and English, with strong verbal and written communication skills. . Excellent customer service skills and a problem-solving attitude. . Previous experience in customer service, particularly in retail, is preferred. . Able to manage multiple customer inquiries efficiently. . Detail-oriented with strong organizational skills. . Passion for retail and helping customers find the right products. . Familiarity with customer support software and CRM systems is advantageous. . Company Location: Greece.