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Technology Operator at Omilia. As a Technology Operator, you will be part of the frontline team monitoring Omilia’s production infrastructure and applications in real time. You will play a key role in identifying incidents, triggering response actions, and ensuring proper documentation and escalation. This is an entry-level role, ideal for someone who wants to grow in the field of technical operations, monitoring, and incident coordination.. Key Responsibilities:. . Monitor the availability and performance of systems using tools like Grafana, Prometheus, and Kibana.. . Respond to alerts and incidents based on predefined procedures and runbooks.. . Conduct initial triage to determine severity and next steps.. . Escalate issues to the appropriate teams while maintaining clear communication.. . Log incidents and follow up within the ticketing system (e.g. Jira Service Management).. . Communicate effectively with internal and external stakeholders during incident handling.. . Participate in a 24x7x365 rotating shift schedule, including nights, weekends, and holidays.. . Support continuous improvement by identifying recurring issues or gaps in documentation.. . . . Strong written and verbal communication skills in English.. . Team-oriented attitude with a strong sense of responsibility.. . Ability to work in a 24x7x365 rotating shift environment.. . Basic troubleshooting mindset and ability to follow technical processes.. . Ability to remain calm and structured under pressure.. . Understanding of basic IT concepts.. . Nice to Have:. . Previous experience in a monitoring, support, or NOC role.. . Understanding of basic networking concepts.. . Experience with incident/ticketing platforms (e.g., Jira).. . Exposure to cloud environments (AWS, Azure, or GCP).. . Company Location: Greece.