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Senior Associate, E-commerce Operations at Campus Ink. About Us:. Campus Ink is a fast-growing e-commerce brand dedicated to providing top-quality products to customers worldwide. We are seeking a skilled Senior Associate, E-commerce Operations to optimize our direct-to-consumer (DTC) operations. This individual will play a key role in driving efficiency, help managing our growing operations team, and ensuring seamless order fulfillment and product delivery.. Position Overview:. As a Senior Associate on our E-commerce Operations team, you’ll be responsible for the daily tasks that keep our Shopify stores running—product setup, QA, store maintenance, marketplace upkeep, and fulfillment troubleshooting. You’ll work closely with cross-functional partners and help strengthen our SOPs and checklists to reduce errors and improve speed, consistency, and customer experience.. Key Responsibilities:. Execute day-to-day operations for product setup, QA, and store maintenance across Shopify stores. Maintain strong quality control by following and improving checklists, “definition of done,” and QA standards. Support Shopify product workflows including product creation, tagging, collections, variants, SKU conventions, and storefront updates. Handle bulk product data updates using spreadsheets/CSV workflows (Excel/Google Sheets) with a high data-integrity mindset. Support new store launches by helping proof builds, QA navigation/merchandising, identify issues, and coordinate fixes. Coordinate with Printful / 3PL partners on inventory reporting and resolving order/product issues. Document and maintain SOPs to improve consistency, reduce onboarding time, and make processes easier to follow. Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures. Support operations for our Amazon & eBay marketplace stores, ensuring listings and order processing stay accurate and on time. Proactively flag risks, inconsistencies, and edge cases—helping prevent issues before they impact customers.. Tools you will use:. Google Workspace, Shopify, Notion, Slack, Printful, Printavo, ShipStation, LA Sublimation, and Amazon Marketplace.. 3+ years of operations experience (e-commerce preferred). Bachelor’s Degree required. Strong Shopify experience, especially product/catalog workflows. Advanced comfort with spreadsheets (Excel/Google Sheets), including bulk edits and CSV management. Excellent written and verbal communication (especially in remote/async environments). High attention to detail and a consistent quality bar. Ability to manage deadlines, prioritize daily tasks, and stay organized in a fast-moving environment. Preferred Qualifications:. Strong Shopify + spreadsheet capability (catalog management + bulk updates). Experience working in a remote team with documentation and async updates as defaults. Familiarity with fulfillment-heavy environments (print/on-demand, production, 3PL workflows). Company Location: United States.